BriefCase
BriefCase

Communications Trainer Ii Job in Concentrix

Communications Trainer Ii

Concentrix 15 hours ago
Apply Now
Job Summary Position: Training and Quality Lead Company: Concentrix About Us: Concentrix is a global, technology-enabled business services company specializing in customer engagement and improving business performance. We collaborate with forward-thinking executives worldwide to future-proof their businesses and exceed customer expectations. Role and Key Responsibilities: Recruitment Support: Assist front-line recruitment teams by assessing the quality of new hires. Quality Auditing: Audit calls, emails, and chats to ensure alignment with operational standards. Training Delivery: Conduct refresher training in English based on identified needs and floor requirements. Innovation in Training: Design and incorporate operational requirements into training curricula. Data and MIS Maintenance: Maintain training-related data and reports as per BPMS or other requirements. Collaboration: Foster intra- and inter-functional collaboration to enhance training processes. Best Practices: Proactively implement best practices and add value across locations. Client Interface: Attend Train-the-Trainer (TTT) sessions to meet client requirements. Needs Analysis: Conduct needs analyses and provide actionable feedback to stakeholders. Performance Metrics: Achieve monthly conversion and effectiveness targets. New Hire Feedback: Provide soft skills and basic grammar feedback to new hires. Mentorship: Mentor new trainers, ensuring consistent standards and practices. Calibration: Participate in trainer, QA, and voice coach calibrations with internal and client training teams. Process Analysis: Analyze and report findings for process training batches. Refresher Training: Conduct and execute refreshers based on training needs analyses (TNA), ensuring 100% closure monthly. BU Training Needs: Meet the training needs of the business unit by designing and implementing targeted training processes. Performance Tracking: Track and report training-related improvements and outcomes. Key Skills and Knowledge: CAT Score: 6.2 or higher. Communication Skills: Excellent spoken and written English communication skills. Facilitation: Exceptional facilitation and presentation skills. Flexibility: Willingness to work in a 24x7 shift environment. Analytical Skills: Strong analytical and quantitative abilities. Organizational Skills: Ability to plan, prioritize, and meet deadlines. Multi-tasking: Capable of managing multiple tasks under pressure. Initiative: Proven ability to drive initiatives to closure. Cultural Adaptability: Ability to work with employees across levels, accents, and dialects. Added Advantages: Organizational Development (OD) experience. Experience in international customer service processes. Educational Qualification: Graduate in any discipline.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs