Data Protection Analyst - (commvault Backup Admin) Job in Commvault

BS Computer Science, Electrical Engineering or other technical degree or equivalent experience.

4+ years of experience in Technical Support or System administration/operations, with preference for experience in Storage, Backup, or Infrastructure

Excellent diagnostic and troubleshooting skills.

Experience with modern Operating Systems, Networking Concepts, and Computer Security concepts

Solid understanding of Commvault solutions required.

Understanding backup theory and design. Backup and data management fundamentals

Demonstrable ability to use ticket data, product documentation and other resources to research and resolve client technical issues.

Strong customer services/satisfaction ethic.

Excellent telephone etiquette, including strong verbal communication and listening skills.

Solid written communication skills.

Good attention to detail.

Technical competence; ability to learn new technologies quickly and then leverage gained knowledge.

Must be able to work productively and autonomously without significant assistance; to multi-task and effectively prioritize within a high volume/time critical environment.

Enjoy working in a highly technical team environment

Customer focused approach with strong customer service skills

Very well organized and able to effectively prioritize work