Technical Lead, Security Operations (infrastructure) Job in Colt Technology Services Group Limited

Support SOC Manager to deliver the following

• Scope and define project requirements, as well as set customer expectations for cyber security services to Colt and its customers.
• Maintenance and enhancement of processes and procedures
• Manage and Mentoring team members to resolve technical issues
• Lead design discussions/ streamlining service delivery plans /implementations
• Serve as an operations lead and escalation point for the operations team
• Participate on periodic Internal and customer review calls
• Support team in tracking incidents to ensure resolution occurs within the customer SLA
• Ensure security services, tools and platforms are adequately monitor and maintained.
• Monitoring of and reporting on the effectiveness of our security enforcing technologies.
• Performs incident/change/problem notification and escalation to ensure problems /request/ issues are communicated effectively and receive proper management attention
• Regularly review and update the process/technical documents
• Troubleshoot performance and availability issues on security devices such as firewalls IDS, IPS, UTM, Content Filtering solutions.
• Resolution of problems through configuration changes/ re-installations / replacements
• Enforces policies, procedures, SLA and standards defined for security device management
• Actively participates in preventive maintenance, by documenting common problems and sharing information required for the team to be successful.
• Documents and maintains internal procedural standards relating to support role as required.
• Working closely with other IT team and collaborating with other IT staff
• Coordinate with other team members for availability of capable resources
• Proactively requests Leadership for views and opinions; using this feedback to improve personal performance
• Review and work on service delivery improvement plan , suggest recommendations and owns delivery of agreed action plan