Technical Lead, Incident & Problem Management Job in Colt Technology Services Group Limited

Role specific requirements

Skills & Experience

• 6-10 years of experience in relevant sectors.
• Provisioning/Assurance/Migration/Config/Fault Management/2nd level core troubleshooting experience on Colt transmission network, equipment & customer circuits/services and management systems: Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, CYAN (MMSP), Planet operate etc.
• Excellent Knowledge base on MSP (MMSP, NSN), and legacy SDH Alcatel Lucent ADM-, Marconi SMA-, MSH-, Nortel TN-, OM- series equipment.
• A good understanding and proven provisioning /troubleshooting experience in some of the following: SDH, PDH, MSP, MMSP, ATM, Frame Relay, PCM, Carrier Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC.
• Able to demonstrate a high level of capability to provisioning & resolve incidents and enquiries, from a second level perspective, for all product groups.

Qualifications

• Industry recognised qualification in Transmission or equivalent experience and training relevant to a Second Level engineer (formal Degree in Engineering/Technology is must).
• Fluent in English (written and spoken).
• Able to demonstrate the developed skills needed to perform complex tasks, and the ability to find solutions in a timely manner.
• Good knowledge of MS Office products (Excel, Word, Outlook)