Lead Analyst, Enterprise And Wholsesale Billing Job in Colt Technology Services Group Limited

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role Profile

Role title:

Lead Analyst Billing Enterprise and Wholesale Billing

Colt Level:

PT1 (Core/Advance)

function:

Cash Management - Billing (CFO)

Reports to:

Team Lead Billing Enterprise and Wholesale Billing

Location:

Gurgaon, IN

Role purpose

At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level.

Colt provides world-classnetwork and communications services to information intensive businesses across Europe, Asia and North America.With local market understanding and global reach - Colt is big enough to deliver and small enough to care.

Role Purpose:

The candidate is meant to be acting as subject matter expert in voice vertical of Kenan billing. The one who can manages process documentation, works individually on voice improvements and act as a subject matter expert of rating configuration and suspense management. The candidate would be responsible to take care any change brought in billing does not impact the existing voice process. Person would be responsible to train the operations team on the changes in process.

Key accountabilities

Involvement in the design or modification ofKenansystem. Interacts with thebusinessstakeholders and subject matter experts in order to understand their problems and needs. Gathers, documents, and analysesbusinessneeds and requirements.

• Run independently the voice improvement initiatives to handle the root cause of suspense in billing. This would include but is not limited to automation, engaging other teams etc.

• Represent billing team in various Colt projects, billing projects, and minor enhancements analyse the impact on usage rating to avoid suspense and ensure accuracy of rating.

• Ensure that the billing requirements are fulfilled in the project, review designs for changes to billing and other systems and processes that impact billing.

• To acquire a good working knowledge of the different Colt country voice configuration and products offered.

• Update process documents, train users, and provide post go-live support

Key performance indicators (financial and non-financial)

• Innovation/ Technology and Thought Leadership
• Accurate rating with minimum suspense in billing
• Adherence to processes
• Continuous improvement in delivery methodology/ efficiency/ productivity

Relationships and key contacts

• Project implementation teams
• Architecture and Solution Design teams
• Customer Service teams
• Product Teams
• Pricing Teams

Role specific requirements

Skills & Experience

Mandatory Skills

• Good understanding of Kenan architecture, usage, configurations and tables
• Kenan Billing System 2.x and above (preferably 4.x) of Amdocs, Kenan Arbor/BP
• Experience in standard voice products like IN billing, Voice, VoIP, billing etc.
• Converting business requirements to technical specifications and vice versa
• 3-5 Years of total experience with minimum 3 years of relevant telecom billing in usage area including and destination/discount configuration.
• Hands-on experience in SQL, Microsoft Excel.
• Business Analyst / Project Management

Desirable Skills

• Technical and functional knowledge of other retail billing systems, wholesale billing systems and Mediation systems
• Experience as business analyst or data migration specialists in billing implementation projects

Person specification

• Good communication including high-level of spoken English & good document writing skill.
• Experience of working to tight deadlines.
• Strong inter-personal skills, with experience of facilitation / negotiation
• Self-disciplined and focused with good time-management and multi-tasking skills
• Strong team player with ability to train and lead others
• Ability to participate in technical discussions on high/low level design and process

Qualifications

Minimum qualification Graduate, B.E., B.Tech, MCA

Colt Values

Customer

We see through the customers eyes - We keep it simple

• Identifies all available customer service/performance data and takes appropriate action to resolve issues
• Proactively reviews personal workload to ensure that duties which impact a customer s experience are prioritised discusses issues with manager and agrees how to resolve

Ownership

We focus on the outcome - We step up

• Drives action to improve the way they work and the outcomes they deliver, working with their manager and colleagues to resolve issues/make change - always retaining responsibility for seeing tasks through to resolution
• Demonstrates initiative by taking on tasks/activities that benefit the customer, business or team, without being prompted or seeking permission

Leadership

We tell it like it is - We help people be amazing

• Regularly requests feedback on individual and team performance using this feedback to drive personal / team development through personal coaching and team guidance
• Continually identifies areas where they can add value to the business, raising these suggestions with their manager and implementing agreed actions

Teamwork

We are rock solid - We are fast on our feet

• Gets to know team members personally (regardless of where they work) and uses knowledge of others to build a higher performing team
• Attempts to resolve conflict within the team and subsequently improve overall performance
• Praises and recognises the efforts of others publically, with the intention of motivating individuals to continuously improve

We are a winning team with strong shared values that guide how we do business with our customers, partners and each other Full details can be found here

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:
Flexible working and relaxed dress code
Two days annually to spend on volunteering opportunities
Access to Online-learning Platform
Business mentoring
option of parking slots in the Colt Campus
lunch vouchers