Analyst / Sr. Analyst Customer Relationship Management Back Office Job in Colt Technology Services Group Limited

Analyst / Sr. Analyst Customer Relationship Management Back Office

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Job Summary
  • Understand Customer queries and disputes, provide resolution within agreed OKRs on Siebel Tracking system.
  • Effective and regular communication with customer and stakeholders.
  • Interaction with Colt customers and understand the service and business impact.
  • Responsible for the integrity of the data within the recording system and provide high quality resolution for customer issues.
  • End to End ownership of resolving the tickets as per process guidelines/OKRs for Invoices, Payments enquiries raised by Customer.
  • Resolve customer issues always following Colt standard processes.
  • Ensure a right first time, accurate approach in resolving our customers issues.
  • Provide proactive timely updates to both internal and external customer on the progress of the tickets.
  • Ensure the results of NES surveys meet the expectations of Colt. Working towards delivering an effortless customer experience.
  • Manage effective communication with internal and external customers on the progress of the tickets as per Colt standards in a simple and customer friendly terms.
  • Feedback for any gaps and improvement in processes to management.
  • Collaborate to build healthy relationship with all departments within Colt.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires