Analyst / Sr. Analyst Customer Relationship Management Back Office Job in Colt Technology Services Group Limited
Analyst / Sr. Analyst Customer Relationship Management Back Office
Colt Technology Services Group Limited
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Understand Customer queries and disputes, provide resolution within agreed OKRs on Siebel Tracking system.
- Effective and regular communication with customer and stakeholders.
- Interaction with Colt customers and understand the service and business impact.
- Responsible for the integrity of the data within the recording system and provide high quality resolution for customer issues.
- End to End ownership of resolving the tickets as per process guidelines/OKRs for Invoices, Payments enquiries raised by Customer.
- Resolve customer issues always following Colt standard processes.
- Ensure a right first time, accurate approach in resolving our customers issues.
- Provide proactive timely updates to both internal and external customer on the progress of the tickets.
- Ensure the results of NES surveys meet the expectations of Colt. Working towards delivering an effortless customer experience.
- Manage effective communication with internal and external customers on the progress of the tickets as per Colt standards in a simple and customer friendly terms.
- Feedback for any gaps and improvement in processes to management.
- Collaborate to build healthy relationship with all departments within Colt.
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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