Trainee System Admin. (fields) Job in Colruyt Group

Trainee System Admin. (fields)

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Job Summary

Field Service is mainly responsible for the deployment and management of all end-user devices (mainly PCs, Laptops), software installation and troubleshooting plus offer 1st/2nd line support for these services, through Incident Management for the various businesses within Colruyt Group.

ROLES AND RESPONSIBILITIES
  • With respect to the operational support of desktop/laptop environment (1st line/2nd line support):
  • - Actively taking part in the desktop/laptop support operations and report on your tasks/activities. Provide Level 1/2 technical support for all Windows based (Win7/Win10)or MAC client machines
  • - Record in details of all your actions using the incident management tool and methodology.
  • - Responsible for the software installation & troubleshooting (Local & Remote environment) of desktops & laptops through service requests
  • - You will manage hardware stock, and inventory using in-house developed tools
  • - Handling deployment of software(s) using SCCM
  • - Handling rollouts across organization
  • - Creation of new virtual PC using VMWare vSphere 6.x.
  • - Coordinating with other technical teams for incident resolution
  • - Creation of procedural documentation (Technical/Functional)
  • - Weekly support during business hours (=Ombuds as per Colruyt terminology) on as per the team roaster through the year.
Good to have fair knowledge in the following areas:
  • o PC Hardware, and troubleshooting knowledge
  • o Basic networking knowledge
  • o Microsoft certification on Win7/10 operating system, or MAC(Optional)
  • o Knowledge of ITIL framework (Optional)
What are the expectations from you?
  • - A professional and a strong believer in people and organizational values, viz. respect towards individuals, team work, readiness to serve, bearing a cost/benefit mind set (as if you are spending your own money), efficiency with simplicity, open communication while respecting privacy/confidentiality.
  • - Capability to work in a complex environment with lots of challenges and flexibility to changing environments.
  • - Good communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts, ) in English.
  • - A self-driven individual who can think ahead takes proactive approach, quick learner and having a strong sense of ownership.
  • - Be social and build easily professional relationships with people of all levels
  • - Customer friendly yet be assertive (e.g. critical in non-standard requests)
  • - Proficient in creating and maintaining data in Microsoft Word and Excel
What experience and qualification we are looking for?
  • - 0-1 years of relevant and recent experience in Windows System administration (Win7/Win10/MAC)
  • - Diploma/ Graduation/ Engineering Degree from a reputed institute

Qualification :
BE/Btech
Experience Required :

0 to 1 Years

Vacancy :

1 Hire

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