Sr. Manager - Projects Job in Cognizant

Delivery Head

Qualification:

Education:

Responsibility:

Stakeholder/Business Management:

• Deliver on financial goals for the business.

• Prepare and report process performance metrics to stakeholders.

• Participate in management discussions (Governance discussion, Management forums with customer).

• Identify key cost drivers and ensure they are optimized.

• Proactively identify opportunities for additional business with customer.

• Identify opportunities for growth & deliver on growth commitments (number of people).

• Anticipate & plan for new business & get involved in hiring.

• Share value addition and best practices across teams.

• Adopt best practices from other processes/ verticals etc.

• Projects ehancement for Revenue growth.

• Revenue Forecasting.

• Contract Agreement.

Customer Relationship Management:

• Manage customer relationships through regular communication with clients through weekly/ monthly reviews.

• Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer.

• Attend customer calls and meetings, proactively flag issues and prevent surprises.

• Manage and resolve escalations and issues raised by customers.

• Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.

• Analyze customer feedback at desired intervals and initiate ways to improve the score.

Process Improvements and Adherence:

• Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms.

• Initiate and deliver on process improvement projects to improve process efficiencies.

• Driving Forums on Thought sharing for project improvement.

• Whitepaper Writing.

• Automation Oppurtunity.

Project Control, Management and Review / Program delivery:

• Drive team to achieve process SLAs / metrics productivity and quality targets within the established timelines.

• Ensure proper documentation and knowledge transfer as per project plan and schedule.

• Work with support functions to enable infrastructure support to team and ensure zero downtime.

• Prepare for infrastructure and other growth related requirements.

• Ensure resource utilization and scheduling of end to end work.

• Plan for resources based on volume projection and current available head count and allocate responsibilities.

• Effective forward planning in terms of process delivery, people & client engagement.

• Tool Building Workflows etc.

• Drive.

• a culture of proactive risk identification within the process.

People/Team:

• Provide guidance and mentorship to team.

• Drive knowledge management and continuous up skilling of the team.

• Conduct performance appraisals for team members.

• Manage attrition through skip level meetings, planning interventions, engagement calendars.

• Identify training needs for direct reports and ensure domain/developmental trainings needs are met.

• Participate in organizational initiatives such as recruitment drives, training programs etc.

• Deliver communication received from senior management to the team members though town halls, team meetings.

• Leadership assimilation.