Application Engineer Job in Cognex Careers
Application Engineer
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Responsibilities:
Work closely with the sales team, be sensitive to sales situations, able to quickly analyze a technical problem quickly. Be able to deliver effective presentation and demonstration of products to both large and small technical and non-technical audiences.
Provide front-line product technical support, including email and hot line phone call product support. Interface and coordinate with global technical support group to meet customers satisfaction.
Provide expert hotline support to customers for the Cognex Vision and Identification Products family.
Provide technical support to satisfy customer s request.
Manage and handle all possible platforms used and supported by our products, including Host machines (e.g. PC, Stand-alone), Operating systems (Win7,8 & others) , Compilers (e.g. C#.NET), Industrial protocols and other related areas
Provide RA service. Guide customer how to get Cognex hardware status. Provide RA number and quotation to customer.
Identify customer s problems, duplicate them and provide adequate solution on both Hardware and Software issues in the shortest timeframe.
Escalate bug-related issues to Corporate Product Engineering.
Perform other related duties as required.
Provide technical assessment of customer applications in pre-sales and technical support in post-sales situations when required.
Conduct product training class to both internal team and customer.
Prepare software and hardware to demonstrate Cognex s system capabilities during tradeshows, prepare and conduct technical seminar presentation, and supporting beta customers.
Manage the samples and office equipment at local office and training room. Cross coordinate with application engineer to manage samples at other offices within specific region, help to make sure sample management status.
Provide English document translation help when required.
Fresher
2 - 4 Hires
