Quality Assurance Manager Job in Cogneesol
Quality Assurance Manager
Cogneesol
4+ weeks ago
- Mohali, Ajitgarh, Punjab
- Not Disclosed
- Full-time
Job Summary
- Lead a team of Quality Analysts & Managers. (AM/DM)
- Design QA framework operational governance structure
- Develop QA plan along with sample size, QA checklist etc. as per business requirements
- Periodic review of operational risks and mitigating control plan (FMEAs, Risk Registers)
- Own business / operational metrics for operations shop, be gatekeeper of metrics.
- Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].
- Drive quality related activities, Calls / Back Office Calibrations with clients & internal team, FMEA, Risk & Compliance practices.
- Drive continuous improvement projects to improve process performance and / or generate QNS.
- Facilitate sharing of best practices from within and outside the organization and implement them.
- Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.
- Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.
- Create and manage performance dashboards which depict business and ops metrics clearly.
- Can conceptualize and implement Statistical Process Control (SPC) principles in the process.
- Open to stretch if needed to meet team and organizational goals.
Experience Required :
Minimum 8 Years
Vacancy :
2 - 4 Hires
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