Process Associate Job in Cogneesol
Job Summary
Responsibilities:
- Process claims in line with required service standard and in accordance with delegated authority.
- Collate information from correct sources to assess ensuring accurate and fair assessment of all claims.
- Challenge any anomalies including declining all invalid claims.
- Communicate effectively with customers, representatives and veterinary practices to manage expectations throughout the claims process.
- Pro-actively managing caseloads.
- Manage multi-channel correspondence across emails, post and telephone calls.
- Effectively manage claim cost.
- Organise, record and distribute incoming correspondence through multiple channels efficiently.
- Update and maintain policy records accurately
- Liaise with both internal and external customers via telephone and email.
- Maintain an appropriate level of knowledge regarding products, procedures, service, system and frameworks.
- Any other tasks deemed appropriate by the Line Manager.
Requirements:
- Willingness to learn the intricacies of Claims.
- Excellent verbal and written communication skills.
- The ability to prioritise workloads and meet deadlines.
- Attention to detail.
- To be pro-active and self-motivated.
- Experience in handling of insurance claims.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- Ability to build and maintain positive relationships with all customers, colleagues and members of management.
- A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service.
- To be Pro-active and self-motivated
Preferred Requirements:
- Knowledge and experience of Insurance Industry, as well as an understanding of Claims.
Experience Required :
0 to 5 Years
Vacancy :
2 - 4 Hires
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