Asst. / Manager Business Operations (cms) Job in Cms Info Systems Limited

Responsibilities

• Overall Accountability for Branch Operations
• Managing ATM & CDP Business points in the Area
• Effectively handling Day to day Logistics, Operations, route optimization & maintenance
• Identifying & managing risk factors during operations Analyzing operations carried out with proper infrastructure, like manpower, vehicles, trunks, locks etc
• Fleet Management
• Liaison with government bodies (RTO, Police and Local Municipal officials etc.)
• Manpower Management & Handling Employee Relations matters
• Provide efficient and effective Customer Service to achieve higher customer satisfaction levels
• Effectively handle process related improvements
• Hiring, Managing and developing a proactive professional team
• Regular maintenance of vehicles & vehicle records Regular check of vehicle fitness/insurance/RC Copy
• Conduct Regular Audits Keeping close watch on process adherence & conduction surprise audits
• Employee Engagement
• Facilitating Audits by bank and third party appointed by banks
• Supervising Processing activities and adhere to processes to mitigate risk due to procedural faults
• Effectively handle customer queries and develop customer relations for retail as well as corporate customer
• Visit customers when enquires for new business are raised
• Overlook entire gamut of CDP activities from pick up/ delivery to reports and EOD activities
• Address grievances of staff pertaining to operation
• General administration

Experience and Background

Any graduate with 8+ years of experience in the Cash management, Logistic or Courier industry; having experience of effectively leading large workforce of blue collared employees

Competencies

• Demonstrates strong verbal and written communication skills & is able to positively influence behaviors and outcomes
• Ability to guide and influence leadership
• Excellent time management skills and ability to prioritize
• Must have 3-4 years of people management experience
• Problem Solving
• Goal Orientation
• Ability to handle pressure and deadlines
• High level of integrity and honesty
• Co-ordination and networking skills