Senior Engineer - It Support (mac) Job in Clevertap Is Brought To You By Wizrocket, Inc.
Senior Engineer - It Support (mac)
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Purpose
Poc, implementation and rollout of new features. Maintain, manage and improve day-to-day operations so as to provide timely IT assistance and support.
Responsibilities
Timely response to support tickets
Troubleshoot issues for supported hardware (MacBooks, Windows, iOS and Android phones)
Identify issues for supported software (Slack, Zoom, RedHat SSO, GSuite etc)
Plan, implement and maintain network connectivity within offices globally
Maintain new versions of software deployed in the private application store (Jamf powered)
Manage configuration and policies on remote devices (Jamf powered)
Maintain and managed Macs enrolled via Device Enrollment Plan (Apple Business Manager)
Create and maintain technical knowledge base documents to aid self service assistance for recurring issues
Create, document and maintain standard operating procedures so that processes are streamlined
Maintain users and groups in Active Directory
Manage employee and contractors onboarding and offboarding globally
Maintain and manage software licenses
Manage security alerts on employee laptops
Qualification
At least 2 years of experience supporting users on MacOS, Supporting hardware (Mac) and software for user, Managing applications such as Slack, Zoom, GSuite.
At least one year experience or working knowledge of managing MacOS and iOS devices using Jamf
Working knowledge of shell scripting to automate tasks
Brownie points for being certified by Jamf or the ability of working with one programming language
Measure of Success
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Document routine tasks/procedures so that others can follow
Demonstrate continuous learning by successfully passing applicable certification
Why join us?
You are a leader ready for your next challenge
You want to work in a fast-paced, dynamic environment where your contribution matters.
You are passionate about technology and its impact on the high growth mobile marketing space
What is working at CleverTap like?
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Hierarchy is a myth, merit is lauded
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success
Minimum 2 Years
2 - 4 Hires