Engineering Manager -site Reliability Engineering Job in Cisco Systems

Have you ever had a poor customer experience and thought of a million ways in which it could be improved? Have you ever empathized with those whose job it is to deliver customer experience and imagined how, if properly empowered and motivated, the overall service delivery experience could be better? If so, we want to talk.

We are passionate about delivering amazing experiences to both end-customers and employees. We believe software can truly change the world and how it gives and receives service and it is our mission to be the leader in this space. To enable this vision, we are looking for an experienced manager to join our ranks.

Who You Are

• You are a Software or Systems Engineer by training, trade and passion. You can still code but your focus in the last 10 years has been enabling others to deliver more and more effectively.
• You possess strong communication and interpersonal skills and ability to work effectively across multiple business and technical teams
• You are passionate about building highly scalable, distributed, secure and reliable systems.
• You Lead by example, work with the team, and be responsible for the quality of the team's technical execution.
• You have seen a lot of architectures and designs in a variety of styles, industries, and environments. You understand the role of Architects and know their importance and how to empower them to acquire the desired results.
• You have the heart of a teacher. You love to be taught and to teach. You can give high and low-level demonstrations and presentations to a variety of audiences. You seek opportunities to coach and mentor.
• You get things done and never give up. You are driven and biased towards execution and delivery taking on what needs to be done and owning it through to the end and beyond.

What Youll Be Doing

• You will always be recruiting, retaining and adjusting. Keeping your team at the top of their game and motivated is one of your many working threads running in a perpetual loop.
• You will devise and communicate goals and success criteria to guide your teams, challenge them, and hold them accountable. By doing this right, they will love you for it.
• You own availability and performance of mission critical services and build automation to prevent problem recurrence
• You Manage on-call rotations across continents, using a follow-the-sun model.
• You will be accountable for managing, learning and driving actions resulting from incidents.
• You will partner with Product Management and Development to steer product roadmaps and ensure reliability is insured.
• You will respond to client reliability concerns. Lead resource management and efficiency strategy.
• You will make decisions about how best to execute and deliver; you will consider the opportunities and constraints and collaborate with others to come up with the best tactical plan possible for executing the strategy.
• You will deliver trustworthy software by assuring the adherence of security and quality standards and will, as part of your development process, provide evidence to certify its release-ability.
• You will run and operate what you build. You will embrace the Development-Operations philosophy and devise an operating model where product development and site reliability engineering are not mutually exclusive.

Who Youll Work With

• You will work with staff Architects and Engineers at all levels inside and outside of your immediate teams; managing up, down, across, diagonally, inside and out whatever it takes to deliver customer value.
• You will have the privilege to work with members of the Sales, Customer Success, Support, and Marketing areas of the business unit. It will not be unusual for you to meet with and present to cherished Partners and Customers.
• You will engage with the broader community inside and outside Cisco. As a manager, you will constantly look for ways to build relationships and partnerships that help you recruit and optimize your ability to deliver value.

How Youll Succeed

• By creating a culture of safety that enable your team and peers to feel empowered in making calculated risks and innovate without fear of failure or retribution.
• By championing accountability through clear objectives and measures of success that are continuously reviewed, adapted, and celebrated.
• Ensuring a highly reliable platform delivering industry leading availability and uptime.
• By managing your teams capacity intelligently so that customer value can be delivered rapidly while continually reducing the amount of short and long-term financing needed (i.e. technical debt).
• By nurturing the talent in your teams with targeted growth opportunities and challenges that will enable any one of them to replace you as you replace your boss.