Technical Support Lead Job in Ciena
Technical Support Lead
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
ESSENTIAL DUTIES AND RESPONSIBILITIES: Prime Ciena contact for any Blue Planet Customer Case/Issue opened Interact with customer on a daily basis working on production and deployment issues, providing feedback into the larger Ciena team for resolution. Interact with concerned development teams to help get resolve the issue at the earliest Component monitoring and debugging skills to collect all the needed logs with minimal access and help provide the same to concerned department for resolution Proficient automation skills to create/assist with tools which will help in collecting required information from Customer site with minimal down-time Ability to create workarounds to minimize Customer dis-satisfaction with functionality shortcomings. Bring feedback back into Account/PLM/R&D community to help improve product functionality in future releases Provide weekly execute updates on the execution and status of the customer engagements Ensure overall customer deployment plans and timelines are driven to success and any limiting issues are successfully driven through the Ciena team. Act as the customer advocate internally to Ciena and the Ciena support person to the customer. Availability to travel if required. SKILLS Detailed-oriented with strong analytical and problem resolution skills Should be able to work independently and be able to work in 24*7 shifts if required. Must Have OPERATING SYSTEMS: UNIX/Linux LANGUAGES: Pl/SQL , JAVA, Shell Scripting DATABASE(S): Oracle 11g/12c Working Knowledge in VMware/AWS Graph database (neo4j), postgres Good to have Telecommunications knowledge including SONET, DWDM, Ethernet, SDWAN, Docsis, xPON, IP, MPLS OSS products such as Amdocs, Ericsson, Netcracker, Blue Planet Network Inventory Design and Planning, Network Discovery and Activation Experience supporting mission critical distributed systems Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other) Strong written and oral English communication skills Experience with OSS systems such as CA NimSoft, HP Openview, IBM Netcool/Tivoli or Infovista is a plus knowledge of SQL an advantage
Fresher
2 - 4 Hires
