Team Lead - Content Support Job in Chegg India Pvt. Ltd.
Team Lead - Content Support
Chegg India Pvt. Ltd.
4+ weeks ago
- New Delhi, NCT
- Not Disclosed
- Full-time
- Permanent
Job Summary
Role - Team Lead - Content Support
Location - New Delhi
Key Responsibilities and Duties:
Set clear team goals and KPIs
Delegate tasks and set project deadlines and ensure SLAs should be maintained for all the tasks
Oversee day-to-day teams' operation and performance
Evaluate results and provide feedback in a timely fashion
Create a healthy and motivating work environment and atmosphere
Develop a well-designed and motivating evaluation program
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Monitor team performance and report on metrics
Assists management with hiring processes and new team member training
Develops strategies to promote team member adherence to company regulations and performance goals
Inspire and motivate teamwork for achieving goals
Listen to team members issues and resolve any issues or conflicts
Skills Required :
Graduate in any stream (Minimum of one-year experience).
Six sigma certified
Proven work experience as a team leader
Strong Oral and Written Communication Skills
In-depth knowledge of performance metrics
Good knowledge of working in excel.
Goal-oriented attitude and process optimization skills
Organizational and time-management skills
Ability to make quick and smart decisions under pressure
Friendly personality
Should be willing to work in rotational shifts.
Location - New Delhi
Key Responsibilities and Duties:
Set clear team goals and KPIs
Delegate tasks and set project deadlines and ensure SLAs should be maintained for all the tasks
Oversee day-to-day teams' operation and performance
Evaluate results and provide feedback in a timely fashion
Create a healthy and motivating work environment and atmosphere
Develop a well-designed and motivating evaluation program
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Monitor team performance and report on metrics
Assists management with hiring processes and new team member training
Develops strategies to promote team member adherence to company regulations and performance goals
Inspire and motivate teamwork for achieving goals
Listen to team members issues and resolve any issues or conflicts
Skills Required :
Graduate in any stream (Minimum of one-year experience).
Six sigma certified
Proven work experience as a team leader
Strong Oral and Written Communication Skills
In-depth knowledge of performance metrics
Good knowledge of working in excel.
Goal-oriented attitude and process optimization skills
Organizational and time-management skills
Ability to make quick and smart decisions under pressure
Friendly personality
Should be willing to work in rotational shifts.
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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