It Helpdesk Asst Manager/manager Job in Chaitanya India Fin Credit Pvt. Ltd.
It Helpdesk Asst Manager/manager
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Roles and Responsibilities
Lead the Customer support team
Ability to learn the things quickly
Ability to convince the team and internal customers
Learn the LMS functionalities quickly
Multitasking : Task accomplishes within specified time
Language: English, Hindi
Self motivated and can handle the Software support and testing team without any conflict
Can built the knowledge base within the team
Process Oriented
Match with our company culture
Has stability in MFI NBFC industry
Can extend the job if required without any instruction from other departments
Can build a good rapport between the Division Branch and at HO
Can maintain the confidential on Software and company info
Vendor management and negotiation and can make best quality and cost decisions
Lead the team with example and support team at any point of time in emergencies
Experience In Customer support, conflict handling
Can train the team continuously on the job without any stop
Experience in Testing (Manual or Automated)
Have 5-6 years experience in MFBC mfi on Rural branch in Software team
Communication : Able to quickly communicate IT related updated in understandable way across locations and levels within organisation
Can handle daily calls with external and internal parties of about 50 calls
Having good tempo in stress situations, good articulate about the issues for the team
Able to find RCA about IT issues within short time span
Good IQ to understand the issues and find solution to the problem
Can maintain good rapport with the LMS vendor and other external parties having good negotiation skills
Can manage the commercial and price terms effectively
Can work on the TAT items without any delay
Good task manager and can achive the project completions without any delay
Getting the things done by external parties, example project completion using the sources as and when required
Salary : 4,00,000 - 6,00,000 P.A.
5 to 6 Years
2 - 4 Hires
