BriefCase
BriefCase

Service Desk Executive Job in Centilytics

Service Desk Executive

Centilytics 4+ weeks ago
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Job Summary

Job Description

Job Responsibilities:

  • Serve as the first point of contact for customers seeking assistance over the tickets (email or chat).
  • Provide accurate information on IT products or services
  • Providing technical assistance for questions and problems
  • Direct unresolved issues to the next level of support personnel
  • Writing, editing, and revising training manuals for new and updated software.
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information.
  • Following up with customers to ensure full resolution of issues
  • Pass on any feedback or suggestions by customers to the appropriate internal team



Requirements

  • Tech savvy with working knowledge of office automation products and remote control
  • Good understanding of computer systems, mobile devices, Zoho products and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills




Salary : 2,00000-4,00000
Experience Required :

Minimum 1 Year

Vacancy :

2 - 4 Hires

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