Administrator Iii - Edi Operations Job in Cencora

Job Overview:

We are seeking an experienced professional to provide system support and enhance the functionality of enterprise applications, including databases, operating systems, and associated hardware. As part of our team, you will contribute to maintaining system availability, reliability, and performance, ensuring smooth operation of critical business functions.

Primary Duties and Responsibilities:

• Provide support for various operating environment components, including databases, operating systems, network interfaces, storage systems, servers, and related hardware.
• Approve and validate plans for database upgrades, new structures, and the use of data access tools to facilitate business users' access to information.
• Ensure proper planning for scheduled background logs and recovery backups, coordinating with stakeholders for smooth deployment.
• Improve procedures for accessing, maintaining, and populating databases, including creating backups, managing access controls, and handling version upgrades.
• Act as a senior Systems Administrator, addressing system issues and enhancing system functionality based on stakeholder feedback.
• Provide expert-level support for CRM applications across the organization.
• Evaluate and prioritize system improvements to optimize availability, reliability, and performance.
• Collaborate with Infrastructure, Information Security, and vendor teams to recommend and implement changes to the operating environment.
• Manage documentation related to system releases, build and release procedures, dependencies, and notification lists.
• Work with cross-functional teams, including application vendors, infrastructure, and IT solutions teams, to assess and document operating environment requirements.
• Assist in defining test cases and action plans for new installations or migrations.
• Participate in weekly Change Advisory Board (CAB) meetings.
• Create and refine reports and dashboards to monitor data quality, integrity, and analytics for stakeholders.
• Develop training materials, conduct training sessions for new users, and ensure ongoing learning opportunities.
• Collaborate with departments such as HR, Payroll, Finance, Audit, Benefits, Legal, and external vendors to define functional and technical specifications, troubleshoot issues, and implement initiatives.
• Use advanced reporting tools to develop and monitor cross-process data integration points and facilitate process improvements.

Educational Qualifications:

• Bachelor s Degree in Computer Science, Information Technology, or a related discipline, or equivalent experience.

Preferred Certifications:

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

Work Experience:

• Minimum of 4 years of relevant experience in application support, system administration, or database administration.

Skills & Knowledge:

Behavioral Skills:

• Critical Thinking
• Attention to Detail
• Influence and Communication
• Problem-Solving
• Multitasking
• Time Management

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support (Software & Hardware Installation, Troubleshooting)
• Software Validation
• Systems Integration
• IT Regulatory Compliance (e.g., SOX Compliance)

Tools Knowledge:

• Configuration Management Tools (e.g., Ansible, Puppet)
• Citrix Technologies (e.g., XenDesktop, XenApp, XenServer)
• Operating Systems (e.g., Windows, Linux, Citrix, IBM, Oracle, SQL)
• ERP Systems (e.g., Sage, SAP, ASW)
• CRM Systems (e.g., Salesforce Marketing Cloud, Sales Cloud)
• Java Frameworks (e.g., JDBC, Spring, ORM Solutions)
• Microsoft Office Suite
• Relational Database Management Systems (RDBMS)
• Internet Protocols (e.g., DNS, HTTP, LDAP, SMTP)