Community Manager Job in Cashkaro

Community Manager

Cashkaro 4+ weeks ago

Gurgaon, Haryana
Not Disclosed
Full-time
Permanent

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Job Summary

W are looking for a dynamic young professional to join our team and help us build community of resellers by acquiring relevant users falling in our TG, regularly educating them about our product and training them to increase their profit. He/she should be able to call/chat with users effectively by offering the best customer experience.

Roles and Responsibilities

Acquire users falling in our TG
Create relevant segments based on occupation/reseller type like housewives, make up artists, bloggers, condominium representatives, etc
Build segment specific user communities on various platforms like WhatsApp, Facebook etc
Partner with organisations, groups, companies to grow the community
Interact with users, educate and train them about our product
Organise webinars, conduct events & community gathering on social media to enhance peer-to-peer learning and help users grow their business
Build solid relation with users in the community managed by you and solve their grievances related to EarnKaro

Skills Required

Education: Any graduate or post-graduate
1-4 years of experience, preferably in social commerce
Excellent command on Hindi & English language
Fluency in any local Indian language is an added advantage
As of now we connect with users over email, chat, call, and social media handles one should be able to proactively use all tools
Ideal candidate should be able & willing to respond to customers over email, chat and phone
Analytical thinking
Knowledge of Excel is a plus
Great phone manner

Experience Required :

1 to 4 Year

Vacancy :

2 - 4 Hires