Customer Success Manager-acp Job in Capillary Technologies

Customer Success Manager-acp :

We are hiring

JOB DESCRIPTION

Capillary s Anywhere Commerce+, is a state of the art cloud-hosted solution to launch and operate online storefronts for retail enterprises across the globe. Built with true Offline-2-Online use cases in mind, it enables a seamless integration(s) between customers offline stores, marketplace(s), social commerce setups, desktop sites, mobile applications, PWA and so on and so forth. Capillary's Anywhere Commerce+ powers end to end eCommerce features including Content Management, Inventory, Pricing, SEO, Marketing, Promotions, Cart, Order management System, Payment, Loyalty, Logistic, Return, Warehouse Management, Recommendations Personalisation is driven by AI, analytics, and a score of pre-built integrations. With 200+ Enterprise implementations, $1B+ in GMV & $10M+ orders in a year Capillary is Asia s leading SaaS Product Company, we power eCommerce on multiple consumer verticals including Fashion, Apparel, Jewellery, lifestyle, Grocery, QSR, B2B commerce, and much more. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumers lives easier, and experiences memorable. Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures. Capillary s tech stack is always at the forefront of cutting edge technologies that work at a humongous scaleKey Responsibilities:

• Work closely with the Business Head to manage Key Clients and ensure world-class service experience
• Full P&L responsibility for customer relationships owned, Manage and grow the existing clients
• Understand and analyze existing business and figure out opportunities to scale it up

• Engage closely with the account management/delivery/implementation training team to help determine the best technical implementation methods and reasonable execution schedules.
• Analyzes clients' business data, financial information, and commercial needs to evaluate business opportunities to reach cost-effective business solutions.
• Excellent team management and interpersonal communication skills enabling effective interaction with people at all organizational levels

• 5-8 years of experience with understanding retail, digital, CRM/loyalty analytics space.
• Proven record of driving results in a high-growth company environment.
• Strong Team management skills and competencies:
• Demonstrated record of success in a goal-oriented, highly accountable, business environment.
• Ability to collaborate and work effectively with other teams Account Management, Delivery, Product Management, Analytics etc.
• Professional demeanour, superior phone skills, excellent presentation, verbal and written communication skills
• Deep understanding of industry issues, a vision for growth and a passion to build Capillary s position in the industry
• Ability to articulate, Capillary s value proposition effectively to all types of Customers and ability to interact with any level within the customer organization (Particularly with CXO/CMOs/ Marketing Heads).
• Ability to adapt to a changing environment quickly and easily.
• Ability to prioritize tasks and manage time efficiently, showcase a High level of self-initiative and self-motivation.
• Experience with managing clients, stakeholders, and cross-functional teams.
• Proven people, business and project leadership& negotiation experience
• Ability to understand, anticipate and react to competitive market requirements, industry opportunities and constraint