Customer Onboarding Specialist Job in CXWAI Tech India Pvt Ltd (FirstHive)

Job Responsibilities

Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live

Manage multiple onboarding projects with timely milestone delivery

Serve as primary customer contact during onboarding

Design scalable, modular solutions based on client needs

Support data integration (APIs, databases, CRMs, etc.)

Collaborate with Product, Engineering, and Support to resolve issues

Ensure smooth handover to Customer Success post-onboarding

Deliver training and enablement to client teams

Create and maintain documentation, playbooks, and training materials

Drive process improvements and build reusable onboarding assets

Required Experience and Skills

36 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains

Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations)

Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria.

Analytical and process-oriented mindset with attention to detail

Exceptional communication and stakeholder management skills

Ability to balance technical and business conversations with clients

Familiarity with JSON, API docs, tags, or SQL is a plus

BE/BTech/BCA/MCA Computer Science or IT, or equivalent relevant experience.

MBA is a plus, but not mandatory

Why work with us?

Opportunity to work with a fast growing global B2B SaaS startup

Great growth opportunities and competitive, best-in-class remuneration

A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility