Crm Executive Job in Browseinfo
Crm Executive
- Ahmedabad, Gujarat
- Not Disclosed
- Full-time
- Permanent
Job Description
Experience:
0 to 1 YearsRoles and Responsibility:
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Respond to customer queries in a timely and accurate way, via phone, email or chat.
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Identify customer needs and help customers use specific features.
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
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Update our internal databases with information about technical issues and useful discussions with customers.
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Monitor customer complaints on social media and reach out to provide assistance.
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Share feature requests and effective workarounds with team members.
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Inform customers about new features and functionalities.
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Follow up with customers to ensure their technical issues are resolved.
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Gather customer feedback and share with our Product, Sales and Marketing teams.
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Assist in training junior Customer Support Representatives.
Qualification and Skills:
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Experience as a customer support special or similar CS role.
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Familiarity with our industry is a plus.
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Experience using help desk software and remote support role.
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Understanding of how CRM system work.
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Excellent communication and problem solving skills.
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Multi tasking abilities.
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Patience when handling touch cases.
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Bachelors and relevant degree.
0 to 1 Years
2 - 4 Hires
