Senior Engineer - Customer Support Executive Job in Bosch

Company Description

About Bosch in India

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited the flagship company of the Bosch Group in India Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, BSH Household Appliances Manufacturing Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Bosch Mobility Platform And Solutions India Private Limited, Newtech Filter India Private Limited, KBWiper Systems India Private Ltd. and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 17 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 38,700 associates and generated consolidated sales of about Rs. 30,368 crores (3.7 billion euros) in fiscal year 2022-23 of which Rs. 18,945 crores (2.3 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 14,929 crores (1.67 billion euros) in fiscal year 2022-23.

Job Description

Service support to Diesel, Rotating machines and other Automotive Products

Responsible for BOSCH Dealer Service Quality Management, Machine Maintenance monitoring.

Meet customers, Prepare Service plans, Enhance Service Quality, Ensure promotion / sales of new service solutions.

Handle External hires for Service and maintenance related activities.

Attend joint investigations,Provide technical solutions to customer issues related to vehicles.

Conduct Campaigns for enhancing visibility of BOSCH Products, Services and aid MA parts business development.

Handle Warranty related topics via systematic administrations

Provide market insights for new service business opportunity.

Take ownership for "Solutions" and go the extra mile for Customer Delight.

Qualifications

BE/B.Tech in Mechanical, Automobile Engineering with min 3-5 years of experience in similar Automobile industry.

Additional Information

The job involves being in connect within BOSCH, Bosch Servicenetwork in field, Customer locations, Mobility Aftermarket internal teams to enhance TSS (Service) Department team results & MA results.
The job requires the good portion of time to be spent with colleagues, discussions on digital platforms, co-ordination with customers, Bosch Diesel Service and BOSCH HQ colleagues, also willing to travel at short notice for professional reasons.

Actively involved in field visits for dealer assessments, training on Servicing of products using service concepts and create business development for Network partner, Fleet, Independent garages.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.

This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Candidate with High zeal to overcome hurdles, prepare service concepts based on skills, experience of Network partners, the testing facility available etc.