Assistant Manager - E Commerce Job in Bombay Dyeing

Assistant Manager - E Commerce

Bombay Dyeing 4+ weeks ago

Apply Now

Save Job

Job Summary

Responsibility :

Provides operational support to the Customer Service team while managing escalations and complaints.
Manages KPIs for calls/ email interactions to develop the customer experience on and off-line. Debriefs with manager weekly and conducts monthly recaps.
Monitors Order Processing Team, to ensure timely process of all orders/ returns, etc.
Tests and/or troubleshoots new website evolutions and reports any bugs/ glitches as a liaison between our NY office and our Paris web team. Provides full follow up to ensure issues are resolved.

Qualification :
B.Com

Experience Required :

4 to 7 Years

Vacancy :

2 - 4 Hires

To Receive email alerts for similar jobs

Similar Jobs for you