Bmc Remedy Itsm Consultant - Application Managed Services Job in Bmc Software

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customers worldwide. It provides a unique opportunity to meet customers and solve their business problems through a consultative approach. This group is responsible for managing the latest BMC technologies and making sure customers get the maximum value from their investment.

Position Overview - This position will provide technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers. The Application Managed Services Consultant will provide consultative operational services on BMC ITSM. The Consultant must be able to multi-task in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.

Key Accountabilities/Duties

Provide operational support on

o ITSM Remedy,

o SmartIT/MyIT,

o Smart reporting,

o Service broker,

o DWPA,

o CMDB

o Asset Management, as per agreed SLAs

Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades and development of ITSM remedy

Follow the ITIL standard best processes.

Requirements:

Candidate must possess a Bachelors Degree.

5-12 years IT experience

Pune or Bangalore Location

Should have worked in Applications Managed Services and Consulting Services environment

Experience on UNIX operating system and ITIL framework is an advantage.

Excellent in troubleshooting ITSM applications, integrations, customizations.

Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required.

Should be customer-facing.

Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.

Effective communication skills (verbal and written).

Willing to work in US/rotational shifts, weekend and ready to be on-call to support priority issues