International Call Center, Outbound Voice Process, Telecaller, Sales Job in Black And White Business Solutions

International Call Center, Outbound Voice Process, Telecaller, Sales

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Job Summary

Free Job Placement

Looking out for candidates who can join Immediately, International Voice Process.

Freshers salary 18k to 35k + Incentives.

One day Interview Process,....easy selection..

2022 freshers can apply..


Roles and Responsibilities :

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives.
  • Candidate should possess excellent oral and written communication skills
  • Candidate with good customer service skills would be preferred
  • Candidate should have 0-5 year of experience in Customer Support Voice Process.
  • Prior experience in Customer Service industry will be an added advantage.
  • Should be open to work in Night shifts / Rotational Shifts.
  • Candidates with backlogs/arrears in their degree are not eligible
  • Responsible for dealing with Domestic & International Clients
  • Responsible for dealing with Clients Queries.
Requirements and Skills:
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Location: Bangalore

Experience Required :

0 to 6 Years

Vacancy :

10+ Hires

Skills Required :

Good Communication In English

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