Assistant Manager - Sales Job in Bizbox Publishing Private Limited

What we re looking for:

We are looking for a client relations manager who has professional experience in managing a client relations team. This is an essential position for the company and so it is important to us that this position is a good fit for you as well. This position is ideal for someone who has both a passion for positive client experiences and the ability to orchestrate a team handling numerous client communications in a timely fashion. This individual must have professional-level written and verbal communication in English.

Successful candidates at Bizbox are draft picks from the marketplace and professional peer group. They bring consistent intellectual energy and acumen to their position and increase value to our teammates AND our customers.

They demonstrate a strong alignment with our values. At Bizbox, we stay 'True North by practicing:

• An Open mind to always improving through coaching.
  

• On-time and accurate delivery.
  

• Kindness.
  

• Transparency; Accountable and humble, yet has the strength to communicate with their upline with conviction
  

• Always willing to go the extra mile for our colleagues and our customers. We bring a 'solutions' mindset to the table.
  

• Inspecting what we expect; Planning what we do, doing what we plan.
  

Job Description:

The Sales Assistant Manager will be responsible for both team management and ensuring excellent client service delivery for every client through management of the team as well as team coaching and development. This individual is someone who orients to meeting targets without sacrificing customer quality. This position will be responsible for the sales team as well as reporting responsibly to senior management.

Key Responsibilities:

• Develop and orchestrate workflow for the sales team
  

• Manage employee resources including allocating and reallocating resources
  

• Sequence, prioritize, and assign tasks to ensure all customer inquiries are addressed in a timely manner
  

• Quality control of sales communication
  

• Develop and refine processes and procedures for the department
  

• Monitor department productivity to ensure targets are met
  

• Provide constructive feedback and coaching when needed
  

• Interview new candidates when needed
  

• Create systems and maintain organization for all customer cases
  

• Other administrative tasks and projects as assigned by manager
  

• Train individuals on standards and operating procedures
  

KPIs:

PERFORMANCE GOALS / KPIs

• Response Time
  

• 12-hr turn around for all client communications
  

• Daily Targets
  

• 100% Assigned Case Responses
  

• Work with the management team to develop creative solutions
  

SUPERVISOR/LEADERSHIP ESSENTIALS

• Holder of this position agrees with the mission of the company and is excited to add value to its culture and goals.
  

• Fast, easy, accurate performance and service
  

• An accurate and up-to-date understanding of all Sales systems, platforms, communication channels, and standard operating procedures (SOPs)
  

• Continuous improvement
  

• If it is needed and it doesn't exists, create a solution
  

• If you are unable to create a solution, escalate
  

• Organization, Planning, and Prioritizing capabilities
  

• Accountability as an expectation and standard based on published goals and deadlines
  

• Know the condition of your teammates
  

• who they are
  

• what they do
  

• who is cross trained
  

HEROIC CUSTOMER SATISFACTION & SUPPORT

• 5-Star Client Rating
  

• 100% Client Satisfaction
  

• Empower a successful user experience for our users
  

• Timely and Accurate
  

UPHOLD SOP & BEST PRACTICES

Team Monitoring

• Salesforce
  

• Manage Sales Case Dashboard
  

• Cases
  

• Response Time
  

• Monitor communication
  

• Follow Ups, Ongoing Communications
  

• Task Dashboard
  

• Manage Company Website Chat
  

• Response Time
  

• Monitor communication
  

HUMAN RESOURCES REQUESTS

• Manage for and with the team:
  

• Company Meetings
  

• Anniversary Celebrations
  

• Birthday Celebrations
  

• Company Lunches
  

• Misc. Company Activities
  

EXPERIENCE AND EXECUTION ESSENTIALS:

• 5+ years of client services experience
  

• 3+ years of management experience and training
  

• Ability to think critically and resolve issues and challenges
  

• Fluent in English and the ability to communicate both verbally and in writing
  

• Have real work experience following creative direction with real deadlines and structure
  

• Have a professional track record of managing a customer service team
  

• Proficiency in organizational skill and time management
  

• Driven to be self-motivated, reliable, and responsible