Project Manager Job in Birlasoft

Project Manager

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Job Summary

Job Description

In the role of Operations Manager, you will be responsible for a product and will coordinate between Account managers to resolve all issues by interfacing with the technical teams. You will deliver high quality and ensure all SLA commitments are met and issues are proactively addressed. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required

7+ years of experience in IT Operations/Production support

Strong ITIL service management skills

Detecting and recording the incidents. Provide initial assessment of categorization and prioritization for reported incidents. Sending periodic notifications to all the stakeholders for Severity1 and Severity2 incidents (Severity 1 is the incident of highest impact and Severity 4 are the incidents with lowest impact) and assigning the appropriate technical team or subject matter expert to restore/resolve services. Ensure that proper initial incident Delivery provided to end-user or customer. Search database containing records of problems, symptoms and resolutions

Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.

Have good understanding in infrastructure technologies like (Linux, Servers, Middle-ware, and Networking, etc.)

Must be detail oriented, committed to deadlines and have solid verbal and written communication skills.

Strong coordination skills with multiple stakeholders

Leadership driving production issues to resolution.

Work with technical teams to ensure maintenance coverage for all relevant IT infrastructure.

Structured method of moderating P1/P2/Major incidents with complete control of troubleshooting, communication with all stakeholders from business, management and technical teams.


Qualification :
Any Graduate
Experience Required :

Minimum 7 Years

Vacancy :

2 - 4 Hires

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