Project Manager Job in Birlasoft
Project Manager
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Description
In the role of Operations Manager, you will be responsible for a product and will coordinate between Account managers to resolve all issues by interfacing with the technical teams. You will deliver high quality and ensure all SLA commitments are met and issues are proactively addressed. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required
7+ years of experience in IT Operations/Production support
Strong ITIL service management skills
Detecting and recording the incidents. Provide initial assessment of categorization and prioritization for reported incidents. Sending periodic notifications to all the stakeholders for Severity1 and Severity2 incidents (Severity 1 is the incident of highest impact and Severity 4 are the incidents with lowest impact) and assigning the appropriate technical team or subject matter expert to restore/resolve services. Ensure that proper initial incident Delivery provided to end-user or customer. Search database containing records of problems, symptoms and resolutions
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
Have good understanding in infrastructure technologies like (Linux, Servers, Middle-ware, and Networking, etc.)
Must be detail oriented, committed to deadlines and have solid verbal and written communication skills.
Strong coordination skills with multiple stakeholders
Leadership driving production issues to resolution.
Work with technical teams to ensure maintenance coverage for all relevant IT infrastructure.
Structured method of moderating P1/P2/Major incidents with complete control of troubleshooting, communication with all stakeholders from business, management and technical teams.
Qualification : Any Graduate
Minimum 7 Years
2 - 4 Hires
