BriefCase
BriefCase

Cx Technical _lead Consultant Job in Birlasoft Limited

Cx Technical _lead Consultant

Birlasoft Limited 4+ weeks ago
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Job Summary

Description

CX Technical JD

  • Overall experience of 3 to 6 years. Minimum 2 years of relevant experience in Oracle CX (mandatory)
  • Strong Functional expertise and implementation/configuration experience in the following modules:
    Oracle Field Service Core Manage
    Oracle Field Service Mobility
    Oracle Field Service Collaboration
    Oracle Field Service Routing (Routing plans, re- optimization, adding custom fields/ filters for routing)
    Oracle Field Service Capacity (Capacity/ Quota Management)
    Oracle Field Service Forecasting
    Oracle Field Service Customer Communication
    Multi- Lingual Configurations/ Set ups
    Analytics
  • Technical Expertise in following areas of OFSC:
    Integrations of OFSC with custom applications, mobile apps, applications like Siebel, EBS, RightNow, home grown applications.
    Workflows & Business rules
    Message base scenarios/ template design

Advanced Routing configurations
Multi day activity setup.
Configuration (including initial setup etc.)
System Administration for resource setup
Instance setup etc.
Good oral and written communication skills

  • Expertise in configuring outbound from Oracle field service cloud to external systems, as part of which the payloads would need to be configured that will be understood by the middleware
  • Knowledge to customize Manage and mobility screens based on customer requirements to introduce new functionalities to existing screens or create new screens altogether and tie them up to display profiles.
  • Work with the middleware teams and assist with web service creation using the OFSC API framework Required - Work with internal development/middleware teams to arrive at the best integration methodology/ framework between Oracle field service cloud and CRM/ ERP applications/other systems.

Qualification :
Any Graduate
Experience Required :

3 to 8 Years

Vacancy :

2 - 4 Hires

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