Cx Technical _lead Consultant Job in Birlasoft Limited

CX Technical JD

• Overall experience of 3 to 6 years. Minimum 2 years of relevant experience in Oracle CX (mandatory)
• Strong Functional expertise and implementation/configuration experience in the following modules:
  Oracle Field Service Core Manage
  Oracle Field Service Mobility
  Oracle Field Service Collaboration
  Oracle Field Service Routing (Routing plans, re- optimization, adding custom fields/ filters for routing)
  Oracle Field Service Capacity (Capacity/ Quota Management)
  Oracle Field Service Forecasting
  Oracle Field Service Customer Communication
  Multi- Lingual Configurations/ Set ups
  Analytics
  
• Technical Expertise in following areas of OFSC:
  Integrations of OFSC with custom applications, mobile apps, applications like Siebel, EBS, RightNow, home grown applications.
  Workflows & Business rules
  Message base scenarios/ template design

Advanced Routing configurations
Multi day activity setup.
Configuration (including initial setup etc.)
System Administration for resource setup
Instance setup etc.
Good oral and written communication skills

• Expertise in configuring outbound from Oracle field service cloud to external systems, as part of which the payloads would need to be configured that will be understood by the middleware
• Knowledge to customize Manage and mobility screens based on customer requirements to introduce new functionalities to existing screens or create new screens altogether and tie them up to display profiles.
• Work with the middleware teams and assist with web service creation using the OFSC API framework Required - Work with internal development/middleware teams to arrive at the best integration methodology/ framework between Oracle field service cloud and CRM/ ERP applications/other systems.