Senior Manager Job in Bharti airtel limited

This role will responsible for managing operations and expansion of airtel express store & ensure they deliver a best in class experience. This role will liaison with Circles, marketing & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines. The role will manage 4-6 FRMs and around 45-60 channel partners. The objective of the role is to ensure implementation of retail strategy effectively and grow postpaid share in the given market.

Deliverables (Maximum 5-6 key responsibilities)

• Postpaid growth in the given market
• Improved & adequate infrastructure
• Drive customer centricity among all stores to ensure best service
• Improvement in NPSInfrastructure :
• Expansion of Airtel express as per the location strategy
• New stores productivity as per the guidelines
• Ensure all new franchisees partners are aligned & imbibe serve to sell as way of lifeBusiness :
• Drive Postpaid growth & profitability
• Significant QOQ improvement in postpaid sales numbers as per the expected growth.
• Drive all LOBs through franchise Stores
• Drive the relevant focus products at all times.
• Monitor performance at store level and put into action plans of improvement
• Local area catchment programs in conjunction with Circle marketing team
• Quality of sales focus reduction in decay, HRP%, data attach & same store growthStore

Operations:

• Management of all vendor & partner relationships
• Maximize efficiency of Circle support processes to ensure error free retail operations
• Ensuring total compliance with all defined processes & systems
• Identification of issues & areas of improvement based on on-going analysis of KPIsPeople

Development / Team Management :

• 100% trained & certified team of FRMs & Store staff.
• Hire and train good quality store managers for stores.
• Ensure deployment of national training initiatives; supplement through local inputsCustomer

Experience :

• Drive Zero faults & failures
• Reduction in complaints from the customers
• Drive Zero PNP from partners
• Responsibility for delivery of agreed service KPIs
• Identify areas of improvement & ensure implementation of programs in its true spiritChallenges
• Resolution of conflicting directions between service & sales process/ manpower attrition/
• managing franchisee/ delivery of profitability/ geographical spread of operations

Decision level

Prime: Final Decision-Making authority, accountable to the Management

1.Business targets

2.Staff quality

3.Service Issues if any

4.Channel performance

5.FRM development

Shared: Decisions reached jointly with peers on a collective basis
1)Transition plan

2)Customer Experience Delivery

3)New Stores location

4)Local catchment programs & Compliance

5)Appointment of new franchisees.

Contributory: Makes a major contribution to a decision or policy judgment reached by others

Demonstrate (Key competencies)