Senior Business Support Executive Job in Beyond Key Systems Pvt Ltd

Senior Business Support Executive

Beyond Key Systems Pvt Ltd 4+ weeks ago

Apply Now

Save Job

Job Summary

Excellent English communication skill
Should be able to work between 4:30 PM to 1:30 AM (Work from Home option can be provided) with 5 days week. Should be flexible to work as per the client
Capable to work on Level one relevant support tasks of handling multiple type of technical applications
Require to provide support requests like, extract additional information from an application, provide confirmation or receipt from systems like Sales force, Luminate online etc
Require to respond to requests coming from internal company users and external customers
Experience of working with USA based client would be an added advantage
3+ years of similar experience in Business Process Outsourcing
Should be able to work as per the SLA defined
Good analytical skills to understand the user requirements and quick learner to use new systems as added
Working experience on MS Office
Experience working with some support ticket system (knowing Zendesk would be an added advantage)
Experience as Salesforce user and admin, Luminate Online would be an added advantage