Manager - Portfolio Operations Job in Better World Technology Pvt. Ltd.

Key Accountabilities:

• Manage the loyalty process for partners, including cashback files, customer credits and reconciliations.
• Maintain a high level of accuracy and timeliness on customer postings.
• Manage the disputes process on cashbacks.
• Manage a robust controls platform to ensure that no customer-gaming on loyalty programs, cashback or rewards programs are possible.
• Manage a strong query resolution platform for responding quickly and accurately to customer queries on portfolio actions.

Job duties and responsibilities:

• Manage the end-to-end process flows of the Loyalty and Portfolio management Unit, including file exchange, system hand-offs, preparation of the UAT /test cases, checking, verification and transfer to production.
• Ensure a tight monitoring process, with timely identification of exceptions and resolution thereof.
• Maintain a high degree of connectivity with key stakeholders with partners (Associations/ payment aggregators) and stakeholders in
• Ensure compliance with all regulatory injunctions.

Required Experience:

• Minimum of 2-3 years experience in a similar role with a large private sector or foreign Bank, or fintech service provider.
• Knowledge on business requirements on loyalty programs.
• Minimum of 4-5 years experience in banking, with experience on various areas like Operations, Customer service.
• Basic knowledge on RPA/Python and other productivity tools.
• Extensive experience on SIT/UAT and Project deployment.

Education/Preferred Qualifications:

• Minimum of graduation from a recognized University.
• Post-graduation or professional degree preferred.

Core Competencies:

• Project Support experience and stakeholder management.
• Eye for detail, data accuracy and strong orientation on controls
• Good interpersonal and excellent communication skills
• Adaptive to new technologies, and an orientation towards digital technologies and innovation.
• Good analytical skills, with an ability to spot trends and issues early and take course-corrective actions where required.
• Ability to comprehend and understand and explain issues for with the requisite level of detail and clarity.
• Ability to escalate in a timely manner for resolution of issues with financial impact.

Technical Competencies:

• Process Management Skills
• Retail Banking Operations
• Digital Strategy adoption
• Communication Skills

Work Relationship:

• Team Work and Management
• Stake-Holder Management
• Customer experience
• Strong Control orientation