BriefCase
BriefCase

Key Account Manager / Project Manager Job in Bare International

Key Account Manager / Project Manager

Bare International 4+ weeks ago
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Job Summary

Looking for Key Account Manager who has experience in collaborating with the customer on projects, helping the customer meet their objectives, and making sure the customer is getting the necessary support.


Company Profile:
Bare International is a US-based, global customer experience consulting firm with 30 years experience. The company set the industry standard as the largest independent provider of customer experience research. Bare International has a global coverage with 10 Offices around the world. Our vision is to "inspire excellence" by delivering actionable insights to our clients which strategically impact the improvement of their customer experience.

We are seeking talented, educated, resourceful and passionate associates to join our fast growing team and grow with us. We welcome dedicated, independent thinkers with multilingual capabilities and excellent problem-solving skills.


POSITION AVAILABLE: Project Manager - Key Account Manager (Client Servicing)


Responsibilities:


Client management:

  • Act as a single point of contact for clients to maintain the relationship
  • Get trained on BARE systems/reports for clients
  • Responsible for end to end project delivery i.e. development, optimization & delivery of client projects
  • Build reports and set up the questionnaire(s) in close consultation with client & project management.
  • Masters and maintains knowledge of client's business, competition, and latest industry news and trends.
  • Giving value-added recommendations & solutions to clients.
  • Should be able to manage client escalation and concerns seamlessly

    • Project Management :

  • Planning and allocation of resources effectively
  • To identify Operational/ Fieldwork issues and recommend solutions
  • Interact and co-ordinate with resource teams, Operations & Editing Teams to ensure agreed service levels
  • Follow up and control project quality by spot-checking
  • Will be required to work on various tools and platforms for program management 2) Should have basic Excel knowledge for project tracking purpose

    • Cost control:

  • Monitors agency/client budgets and billing process
  • Commercial focus of changes and impact on costing & client fees
  • Should be familiar with project budgeting, invoicing and vendor management


    • Associated Knowledge/Skills/Abilities Required:

    • Education- Graduate / MBA with min. 4+ yrs. experience in Client Servicing / Key accounts management
    • Preferable from the automotive industry or Hospitality / QSR industry knowledge


    Competency Skills:

    • Strong in Client communication and client management.
    • Ability to work independently and to schedule time and resources effectively.
    • Ability to motivate, and direct team members
    • Ability to set up and manage projects keeping cost factors in mind at all times
    • Ability to respond to team and customer needs; to meet commitments

    Reports to: Senior Operations Manager - Bare India.


    Industry Market Research / Advertising / KPO/ BPO
    Experience Required :

    Fresher

    Vacancy :

    2 - 4 Hires

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