Customer Service Representative - Inbound / Outbound Job in Bajaao

Customer Service Representative - Inbound / Outbound

Bajaao 4+ weeks ago

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Job Summary Responsibilities:

Effectively manage large amounts of incoming calls & Also efficient to make outbound callsdaily.
Effectively manage customer complaints on email and provide a resolution to customer queries via email.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions.
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Requirements:

Proven customer support experience
Knowledge of musical instruments will be an added bonus
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively