Rb-occ:virtual Rm-nri Job in Axis Bank

Job Description

About OCC:

Outbound Contact Centerengages with the Axis Bank customers and prospects, virtually, through digitalmedia to provide a seamless experience to customers while fulfilling theirservice requirements and using the opportunity to provide financial solutionsvia cross-sell and upsell. The Outbound Contact Centre supports the respectiveLine of Business to achieve and exceed dial targets through effective use ofcommunication skills and envisages to provide a differential customer experience

About the Role:

Virtual relationship managers act as the singlepoint of contact for customers banking requirements are responsible for thecross selling (assets) business of the bank by exploring business opportunitiesfrom existing customers of the Bank. The Virtual RM is situated in the OutboundContact Centre and is responsible for selling loan products and services tocustomers based on their needs through remote digital media viz. phone call,email. They are also responsible for ensuring extremely efficient servicing ofrequests to create a superior customer experience

KeyResponsibilities

Ensure achievement of the set target of revenue (IPG and other crosssell) from the mapped set of customers associated to them

Provide premium customer service delivery to their mapped NRI portfolio.

Responsible for CASA deepening, NTB lead generation and for providingassistance in NDIAS services

Responsible for up selling, cross- selling, providing regular marketinformation and updates to the customers

Manage the NRI portfolio through client outreach and continuousmonitoring of client relationship including product, portfolio and bankingneeds.

Achieve the monthly assigned revenue targets through effective cross-sales generating Fee income across Investment, Assets, Cards and Liabilityproducts.

Effectively utilize all applications, tools, and databases used toprocess transparent end to- end client support.

Strictly adhere to internal control policies and ensure that theorganization's activities are carried out in accordance with all regulatory,legal, and governmental regulations

Qualifications:

Optimalqualification for success on the job is:

Graduate or Post graduate from a recognized institution.

2- 5 years relevant role/ BFSI sector.

Role Proficiencies:

Forsuccessful execution of the job, the candidate should possess the following:

Proficiency in systems related to Bankingtransactions and services.

Good communication skills in both English andlocal language.

Excellent lead generation and conversionskill.

Abilityto handle pressure and meet deadlines.

Abilityto successfully work as a part of a team.

Highsales orientation to meet the sales targets consistently.

Strongwillingness to work in Relationship Management; Banking operations and productsincluding investment products Priorexperience in Sales.

Knowledge of Mutual Fund, Life insurance,General insurance, PMS and structure products.

Teamwork, verbal and written excellence,resilience and highly motivated for developing a new department.