Branch:customer Service Officer - Premium Service Job in Axis Bank

Job Description

About BranchBanking:

With branches spread across 26 states and 6 unionterritories, the branches act as the face of Axis Bank for millions of retailcustomers and is, hence, an integral part of the Banks strategy. Branches playa major role in deposit mobilization from New-To-Bank (NTB) customers, and arealso core drivers of the Banks customer engagement strategy across productsand services

About the Role:

Asa part of the branch banking team, Customer Service Officers (CSOs) areresponsible for providing over-the-counter service to fulfill the needs ofexisting as well as potential customers. CSOs are required to identify andhandle sales opportunities, process customer transactions quickly &efficiently, and introduce customers to alternate channels wherever possible.CSOs will be required to use their inter-personal skills to build businessrelationships with the potential customers

KeyResponsibilities

Process transactions efficiently and accuratelywhile maintaining high service standards

Handle customer queries and provide appropriatesolutions

Engage with customers and generate revenue bypromoting and cross-selling retail banking and third party products

Manage relationships with mapped customers toincrease the depth of existing relationships

Achieve sales targets as assigned by theorganization on a monthly basis

Comply with KYC/SEBI rules, regulations, andlegislation governing the bank

Qualifications:

Optimalqualification for success on the job is:

Graduation/ Post-Graduation from a recognizedinstitute

Role Proficiencies:

Forsuccessful execution of the job, the candidate should possess the following:

Knowledge of banking regulations and norms

Maintain a high level of knowledge of bankingproducts and services

Good communication (both verbal and written) skillin both English and the local language

Ability to handle pressure and meet deadlines

Good networking and relationship building skills