Ar Collections Job in Avantor Performance Materials India Limited

Job Summary

Key Responsibilities and Tasks:

• Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.
• Based on customer responses, recommend and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage VWR associates from other departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc.
• Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
• When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process
• Approve and authorize release of orders according to credit line and payment history within established guidelines.
• Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.
• Work on special projects, e.g., account clean up, as needed

Skills, knowledge & experience:

• 2 to 5 years of commercial collections experience is preferred
• Good communication skills.
• Analytical and critical thinking skills in order to understand customers reasons for non-payment and to be able to develop appropriate action plans to address those issues.
• Ability to clearly communicate issues and recommend solutions to both VWR associates and external parties in order to facilitate collection.
• Ability to summarize and communicate the status of portfolio and specific accounts to CFS Management and/or Sales Team.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.

EEO Statement:

We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws.

3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation