Cardtronics App Support Job in Attra

• Level 2 Support experience of Microsoft Web Applications
  (.Net, IIS, C#, ASP.net, html, JavaScript, SharePoint) on Windows 2008 / 2012 / 2016 systems
• Excellent analytical and troubleshooting skills to support complex web applications
• Good understanding of windows system administration, networking, windows active directory, domains, DNS, load balancers.
• Good understanding of MS SQL DB concepts, write queries to troubleshoot issues.
• Identify reoccurring issues / requests

• Level 2 Support experience of Microsoft Web Applications
  (.Net, IIS, C#, ASP.net, html, JavaScript, SharePoint) on Windows 2008 / 2012 / 2016 systems
• Excellent analytical and troubleshooting skills to support complex web applications
• Good understanding of windows system administration, networking, windows active directory, domains, DNS, load balancers.
• Good understanding of MS SQL DB concepts, write queries to troubleshoot issues.
• Identify reoccurring issues / requests

3

• Own and resolve customer issues for our broad customer base
• Support mission critical application in different time zones
• Troubleshoot, diagnose, and resolve customer issue independently, using available resources
• Reproduce issues from customer's description of the problem and/or from customers' screenshots.
• Write a knowledge-based article for every new issue you resolve
• Screencast resolution of the issue for future use
• Read and interpret product log files
• Provide suggestion for improvement of tracking errors and fixing them fast.
• Attention to detail in analysis and update ticketing systems
• Communicate effectively with customer through different mode of communication including expectation for callbacks and follow-up on their issues.
• Product expert and respected mentor to team
• Achieve support goals in line with superior customer experience
• Develop team's technical ability and advance efficiency ideas for ongoing improvements
• Weekend on-call coverage for production issues

• Own and resolve customer issues for our broad customer base
• Support mission critical application in different time zones
• Troubleshoot, diagnose, and resolve customer issue independently, using available resources
• Reproduce issues from customer's description of the problem and/or from customers' screenshots.
• Write a knowledge-based article for every new issue you resolve
• Screencast resolution of the issue for future use
• Read and interpret product log files
• Provide suggestion for improvement of tracking errors and fixing them fast.
• Attention to detail in analysis and update ticketing systems
• Communicate effectively with customer through different mode of communication including expectation for callbacks and follow-up on their issues.
• Product expert and respected mentor to team
• Achieve support goals in line with superior customer experience
• Develop team's technical ability and advance efficiency ideas for ongoing improvements
• Weekend on-call coverage for production issues