BriefCase
BriefCase

It / Admin / Field Network Engineer Job in Attic Space

It / Admin / Field Network Engineer

Attic Space 4+ weeks ago
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Job Summary
  • Maintain office security by following office procedures, monitoring access control, CCTV, and visitor log
  • Answer incoming phone calls and provide callers with information about the company when required
  • Receive and organize mail and office deliveries, Organize, package, and send out/courier mail
  • Maintain office supplies such as stationary, and services such as IT support
  • Monitor office expenses and costs
  • Ensure TAT (Turn Around Time ) to resolve any issues the client raises within the set timeline
  • Manage Housekeeping Staff and ensuring each of our offices are well Maintained
  • Assume overall responsibility for ensuring 99.99% Customer Uptime.
  • Ensure that the switches in the network are maintained as per norms.
  • Maintain the network database and submit the required report to the reporting manager on regular intervals.
  • Attend customer complaints on the field and give quality resolution within the TAT.
  • Provide timely resolution of technical complaints through analysis/ troubleshooting.
  • Analyse repeat complaints and ensure implementation of corrective measures through escalations if required.
  • 100% compliance on safety and cardinal rules and responsible for process adherence.
  • Provide structured feedback to management to provide permanent solutions to improve service level.
Experience Required :

0 to 1 Years

Vacancy :

2 - 4 Hires

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