Openings For Field Network Engineers - Vijayawada/nellore/tirupati/viz Job in Atria Convergence Technologies

Requirement:

Company: Broadband

Position: Field Network Engineer

Location: Vijayawada/Guntur/Eluru/Visakhapatnam/Nellore/Tirupati

Experience: 0.6 - 5 years of work experience

CTC: Based on the Current CTC

Notice: Immediate

Skill set:

Hands on experience in Trouble shooting of Networking and Hardware

Splicing, Crimping, Trouble Shooting

Role Description

1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross functional teams
4. Maintain the network database and submit the required report to the reporting manager on regular intervals
5. Attend customer complaints on field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ trouble shooting
7. Monitor NMS through SMS/ mails and take appropriate action based on the events
8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9. Avoid Churn of customers through better service within the SLA or Commitment
10. Responsible for process adherence
11. Provide structured feedback to management to provide permanent solutions to improve service level

Driving License & Own Bike Mandatory

Perks and Benefits : Incentives & Petrol Allowances

Interested Candidates can share their profiles on vasavi.chennagiri@roi.actcorp.in/ harish.kumar@roi.actcorp.in

Thanks & Regards

Team HR

7799928571/8074211485(Only Whatsapp Messages)

Education-

UG:Graduation Not Required

PG:

Doctorate: