Global Travel Service- Corporate Card Specialist Job in Asea Brown Boveri Ltd.

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Global Business Services-Global Travel Services (GBS-GTS) is a centralized GBS team that is responsible for Travel & Expenses (T&E) at ABB. GBS-GTS fosters innovation, speed, and efficient travel management services with centralized administration and data transparency.

This is a GTS Corporate Card Specialist role, reporting to GTS Delivery Lead and will be based in Bangalore. You will be responsible to executing Corporate Card administrative processes and will be assisting & advising ABB employees globally on process and policies, managing and approving corporate card applications, cancellations and any personal/other changes via our workflow tool MyTravel in close collaboration with our vendor.

Your responsibilities

• Executing card application, cancellation, late payment follow up and reconciliation activities and processes, compliant with our policy and guidelines.
• Being a consultant for ABB globally for level 2 support regarding Corporate Card administration, communicating process and solutions to end users in a professional and timely manner.
• Identifying, diagnosing and resolving second-level help requests within our ServiceNow ticketing tool, in liaison with our Corporate Card vendor.
• Entering requests utilizing ServiceNow ticketing tool and evaluating, categorizing and prioritizing requests.
• Documenting and entering actions taken and decisions made and referring tickets to other subject matter experts.
• Identifying and escalating complex topics support beyond the capabilities of level two support or not resolved in a time specific manner based on service guidelines.
• Following up with end users on aging tickets to keep them apprised on their ticket status, notifying customers/end users of major system issues and providing regular status updates on these issues.
• Developing, maintaining and utilizing a knowledge base, written procedures and other Corporate Card guidelines/manuals for improving services and user assistance. Providing input on new issues or escalating problems.
• Working in self-directed team to achieve performance goals and increase productivity and leading and/or participating in team projects when requested.
• Living ABBs core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Undergraduate degree or equivalent.
• 2-3 years of overall experience with knowledge of Corporate Card Administrator role/process (preferably AMEX) is a must.
• Good Excel skills are a must. Knowledge of Outlook / Skype / One-Note / SharePoint / ppt / MS word.
• Knowledge in the Travel & Expense area and knowledge of Service Now workflow tool is an advantage.
• Well organized and able work in an unstructured environment and contribute to streamlining of processes.
• Flexible to work for different time zones.
• Basic project management skills, or proven record of any role in PMO for special assignments is of advantage.
• Very good English skills and interpersonal skills.