Technical Account Manager Job in Aria Systems, Inc.

Technical Account Manager

Aria Systems, Inc. 4+ weeks ago

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Job Summary

Develop a trusted relationship with key technical and business stakeholders armed with best practices for enterprise architecture and become an expert on a customer s implementation by understanding top business goals and priorities
Understand customer trends, analyse patterns and identify action plans with a focus on critical issue prevention and risk mitigation
Partner with Customer Success and Sales to delivery monthly or quarterly business reviews to key stakeholders and executives, with your portion largely focused on your customer s technical requests and support tickets Where there is a CSM assigned, we may want to roll this data into the QBR that unifies all of the updates both strategic and operational.
Partners closely with Technical Support, Engineering, Product Management, and other departments to ensure a clear understanding of customer and partner environments, challenges and requirements.
Acts as a strategic trusted advisor to Aria customers and ensures a differentiated delivery of support
Identifies revenue expansion opportunities and alerts member of account team assigned to revenue expansion
Proactively monitor systems and tools; engages with ongoing and new technical issues on behalf of assigned clients effectively advocating on their behalf throughout Aria.
Foster long term partnerships with customers by aligning their business and technical goals with Aria s vision, mission, and strategy.