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BriefCase

Crisis Management Coordinator - Global Emergency Operations Center Job in Aon Plc

Crisis Management Coordinator - Global Emergency Operations Center

Aon Plc 4+ weeks ago
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Job Summary
  • Serve as primary point of contact for the region for any matters reported into GEOC.
  • Manage global incidents, emergency notification systems, escalation notifications and help coordinate follow-up actions across a dispersed team during emergencies and major business interruptions.
  • Participate in 24/7/365 coverage in a follow the sun model to include some nights, weekends and holidays.
  • Must be able to work varying shift start times ranging from early to mid morning.
  • Serve as the communications hub for Global Security Services through the coordination of assistance to colleagues and the business over the phone, e-mail and in person to ensure effective and timely resolution when incidents occur.
  • Prepare and contribute to the ongoing effort of providing timely risk assessments and situation reports to various business lines and stakeholders across the enterprise.
  • Schedule, lead and organize stakeholder incident management calls as necessary.
  • Perform initial incident investigation to be used by the Security Operations Team for event investigation and situation management
  • Monitor intelligence activity and supporting intelligence assessments to determine potential risks and threats to the business.
  • Initiate incident notification, case tracking/management and follow through to closure.
  • Administer and support the delivery of business and employee crisis response and emergency communication activities to include the use of an emergency notification system.
  • Assist in the establishment of methodologies to solve analytical problems when raw unfinished data contains information gaps and requires validation.
  • Deliver metrics and measurements supporting program evolution and validation.
  • Provide support and participate in crisis mitigation and after-action reporting.
  • Contribute to the development of the GEOCs role within the enterprise-wide risk management framework (policy, standards, SOPs, playbooks, escalation protocols, etc.).
  • Assist the Regional Operations Manager and Global Head to build partnerships with other internal stakeholders and private/public sector entities responsible for threat related operations, threat monitoring, crisis management and response.
  • Bachelors degree and/or 3 years of experience in an incident, emergency response, or operations watch officer role.
  • Excellent English (written and verbal) communication and presentation skills with the ability to articulate and translate Emergency and Security response practices to Senior Leaders in a corporate environment.
  • Prior analytical experience related to security operations capacity or relevant experience in large, complex environments.
  • Self-motivated and independent operator with the ability and maturity to make decisions in the absence of detailed institutions and operate in fast paced and dynamic settings.
  • Excellent project management skills and experience and the ability to coordinate several projects and lead contributors simultaneously to execute daily duties with minimal supervision.
  • Administer and support the delivery of business and employee crisis response and emergency communication activities.
  • Other duties as assigned.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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