Product Support Specialist (techno Functional Role) Job in Amzur Technologies

Job Title: Product Support Specialist (Techno Functional role)

About eTeki, Inc.

eTeki is a fast, affordable, and efficient IT candidate screening solution used by recruiters and hiring companies, for pinpointing top IT technical talent. eTeki s on-demand technical interviewing platform consists of more than 3,000 freelance interviewers and leverages video interviewing to assess technical capabilities and experience on behalf of clients.

Objective: We are looking for Product Support Specialists (Techno Functional role) to provide business and technical customer support to eTeki users (Customers / Interviewers / Candidates). Your job will involve answering phone calls, emails, and chats regarding escalated issues for resolution, documentation and follow-up.

Working Hours: EST/CST/MST time zone Working days as specified by the management (Should be flexible)

Job Description:

Key Responsibilities

• Receiving and answering customer/interviewer/candidate functional and technical inquiries and requests via email, phone and online chat.
• Job management, candidate scheduling, freelancer interviewers management and interviews management
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Maintain the work process by following policies and procedures and documenting it.
• Meets the monthly KPIs
• Maintains high quality of user service by following organizational standards.
• Proactively obtaining technical knowledge by attending training sessions

Desired Candidate Profile:

• EST/CST/PST time zone only. Working days (5 day work week) as specified by the management (Should be flexible)

• • Strong User Focus: Interviews and Freelance Interviewer management, Explain features, troubleshooting functional and technical issues & follow-up skills; commitment to continuous improvement.
  • Previous Analyst/Customer Service/Help Desk experience is a must have.
  • Strong business process aptitude

• Excellent communication skills with strong verbal and written English skills a MUST

• • Regular Graduation in any discipline from a recognized university
  • Strong interpersonal and problem-solving skills

• Good computer troubleshooting skills (i.e. webcam and microphone connectivity via device and browser settings)