Sps Supervisor - German Job in Amazon

DESCRIPTION

Manages performance and behavior of 20-25 Amazon Seller onsite Associates through effective 1:1 meetings, coaching, and mentorship operating out of Hyderabad site.
Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
Participates in daily Gemba/ Kaizen events to identify and implement process improvement change initiatives.
Conducts Seller interaction audits and provide coaching to improve performance.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions

BASIC QUALIFICATIONS

Ability to hire, engage and coach a high performing team.
Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
Demonstrates ability to analyze data, using the data to drive decision making.
Fosters a positive team environment and collaboration within the site.
Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
Demonstrates effective, clear and professional written and oral communication.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
Demonstrates effective communication, composure, and professional attitude.

PREFERRED QUALIFICATIONS

Language: German written and spoken proficiency (B2.2).
Should have knowledge of SPS processes and policies.
Candidate should not be on any active performance or behavior related plan.
Should have willingness towards working in a virtual environment.
Should be willing to work in night shifts, and over the weekends.
. Should have people management/managerial experience of atleast 2 years