Event Operations Manager Job in Amazon

DESCRIPTION

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
On the IT Services Events team, our fellow Amazonians are our customers and we enable them to work hard, have fun, and make history by providing them with tools and experiences they need to communicate how we thing and operate the business independent of their location.

The Event Operations Manager for APAC will lead a team of talented technicians operating services in multiple time zones and countries.

You will work with your peer teams around the world to standardize operations to provide Amazonians with a seamless, delightful experience.

You will look for opportunities to standardize, improve productivity, reduce time to resolve, and reduce defects.

You will look for opportunities to up-skill your team to help them address more technical problems, and to grow their careers so they change the way we operate and take on exciting challenges.

A successful candidate will bring their years of experience in technical team management and step seamlessly into a fast-paced corporate office environment, demonstrating strong organizational skills, impeccable customer service attitude, and passion for building employees careers.

You can expect to have work-life balance, but will need to have some flexibility on working hours to accommodate meetings with managers, employees, and customers in other time-zones.

Post Covid there will be travel up to 30% will be required.

Responsibilities Include:

Drive quick resolution for escalated issues.
Responsible for staffing decisions, final interviews of candidates, team reassignments.
Plan schedule with employees and peers to ensure coverage, considering employee holidays, employee leave, and peak times
Oversee equipment upkeep, organization, and supply requests
Periodically review employee work including documents, tickets, and phone calls for quality
Review customer feedback and anecdotes and take actions to measurably improve customer experience
Perform employee performance reviews and manage employee performance in accordance with local laws
Meet regularly with your team one to one and in group meetings
Collaborate with your employees and peers to create and promote training regionally and globally
Understand and comply with employment laws where your employees are located
Review employee satisfaction data with employees and take actions to improve employee engagement

BASIC QUALIFICATIONS

Basic qualifications
5 years of experience managing technical employees
2 year of experience managing employees at remote locations
Ability to adjust work schedule to business needs
Ability to travel up to 30%

PREFERRED QUALIFICATIONS

Preferred qualifications
2 years of experience in event industry
1 year of experience managing managers