Es Tech, Product Support Analyst Job in Amazon

DESCRIPTION

Amazon's Employee Services Technology (ES Tech) team is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems. This role includes both project and support responsibilities.

Support responsibilities:
Become a subject matter expert on one or more HR solutions utilized by Amazon including digital document management, time and attendance, PeopleSoft and other systems
Provide process/system support, develop and maintain functional user documentation
Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support
Build strong relationships through deep problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
Track system issues and enhancement requests for review and resolution by technical teams

Project responsibilities:
Assist with the roll out of new tools and systems to HR teams including execution of testing, and training tasks
Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.
Coordinate the logistics of user acceptance testing; schedule testing with end-users, reserve facilities, prepare equipment and materials.

BASIC QUALIFICATIONS

Candidate should have a college degree or similar qualification
Relevant work experience in a similar role
Knowledge of HR systems & UAT Expereince
Fluent (verbal and written) in English

PREFERRED QUALIFICATIONS

Systems support experience, previous participation in testing activities is also needed
Strong technical aptitude and analytical skills, comfortable working with and analyzing data
Experience identifying and resolving issues independently, would describe self as a troubleshooter
Bias for action, solid sense of accountability and sound personal judgment
Customer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customers
Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
Knowledge of PeopleSoft/Workday or other ERP system experience HR, digital document management, or timekeeping system, Robotic Process Automation Testing background a plus
Excellent written and verbal communications skills
Working Experience on Agile methodology with multiple regions and stakeholders


Amazon is an Equal Opportunity Employer