Content Reviewer, Italian Job in Amazon

DESCRIPTION

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.

Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem solving skills.
Key responsibilities include:
o Review web sites/ ad Creative/ video for content quality based on Content Guidelines.
o Thoroughly check ad content with quality and accuracy.
o Analyze data and evaluate trends/ patterns.
o Recommend generic pattern to be translated into rules.
o Escalating questions/issues from the team regarding the process and cascading updates to the team.
o Preparing & Maintaining Training documents, SOPs & any other documents.
o Preparing weekly process reports & sending out to the concerned people.
o Monitoring workflow and re-assignment in the team & handling shift-issues, daily stand-ups, updates and escalations.

BASIC QUALIFICATIONS

Post Graduate degree in any discipline
4 plus years experience with Seller/ Customer service required
Candidate shall be flexible to work in US timezone.
24/7 availability, including willingness to work on weekends, and outside of the "standard" work day
Applicant needs to be in a direct People Management role at least for 6 months+
Prior experience in managing a team of at least 10
Significant email and online seller/customer service experience preferred
Demonstrated ability to build, develop , direct and manage a group
Ability to handle complex and ambiguous scenarios
Ability to organize , prioritize and schedule work assignments
Ability to effectively and efficiently complete difficult goals or assignments
Willingness to work with sensitive issues, including but not limited to:
- Adult content
- Religious and philosophically sensitive issues
- Alcohol, tobacco, weapons and other potentially offensive products
Confident in using Microsoft Package (especially Excel)
Confident to work with large volumes of data

PREFERRED QUALIFICATIONS

Good awareness of Italian culture and current affairs in order to identify items that are likely to be controversial to customers.

Requires strong computer skills, Microsoft Office Applications (Access, Excel, Power Point and Word) to maintain reports and metrics.

Strong background in web search and familiarity with various ways used for searching for information

Familiarity with online retail (e-commerce)