Cloud Support Engineer - Networks Job in Amazon

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.


Overview
The AWS Support team is seeking engineers that enjoy solving problems, troubleshooting complex issues, working with customers, and have a strong technical background in networking technologies including DNS, Load balancing, IPsec, SSL, TCP/IP, Routing, Switching and physical connectivity. Our support engineers are also the voice of the customer and have a strong voice in to the development teams for recurring issues or feature requests. If youre experienced in Network/System administration, working with networking hardware and software and understand the advantages of working in a highly distributed virtual environment, you might be the person we are looking for!
You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
Learn, support, and use groundbreaking technologies
Field and manage technical customer issues via phone, chat and email
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
Drive customer communication during critical events
Create knowledge articles, videos and other technical articles for the AWS customer community

BASIC QUALIFICATIONS

Bachelors degree in Information Technology, Computer Science, Engineering or a related field or 8+ years of experience in a technical position
3+ years of experience in network/system administration

PREFERRED QUALIFICATIONS

Experience configuring and troubleshooting software-based (IPsec & SSL) VPN solutions such as Openswan, Libreswan, Strongswan, Quagga, pfSence, Vyatta and/or Windows
Experience configuring and troubleshooting hardware VPN devices such as Cisco, Juniper, SonicWall, Fortinet, Checkpoint, Palo Alto and Yamaha
Experience managing full application stacks from the OS up through custom applications
Demonstrated proficiency in network administration (DNS, BGP, Load Balancing)
Understanding of firewall concepts and rules
Understanding of hardware or software Load Balancers in a large data center environment
Systems administration in Linux/Unix or Windows
Excellent network analysis fundamentals and robust troubleshooting skills
Strong customer focus and ownership
Excellent oral and written communication skills
Scripting/Programming experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.